Refund policy
Exchanges
We offer one free exchange for size, color, or style. Additional exchanges must cover shipping each way. Contact info@rhizal.co to set up an easy exchange.
International customers are responsible for return shipping on exchanges.
Exchanges may be accepted outside our standard return window as long as the item remains in brand new, unworn, sellable condition. Exchanges received in worn condition will be subject to fees.
If exchanging for an item of a different price, the customer is responsible for any price difference, or will be refunded the difference if the replacement item costs less.
Returns for refund
We offer a 14-day return window, which means you have 14 days after receiving your item to request a return. The item must then be returned within 14 days of approval.
To be eligible for a return, your item must be in the same brand new, sellable condition in which you received it. Returns that do not meet these conditions may be denied.
Returns for a refund are shipped at the customer's expense. A 5% restocking fee will be deducted from the refund to help cover non-refundable payment processing and original fulfillment costs. Any upgraded shipping charges or international shipping charges are non-refundable.
Full store credit is also offered and encouraged.
To start a return, contact us at info@rhizal.co
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right at no cost. Please provide photos to verify the condition as received.
Order cancellations
For cancellations prior to shipping, a 3% fee will be applied to cover the non-returned payment processing fee.
Made-to-order items may be subject to a 15% cancellation fee if production has begun. For styles and sizes we generally stock, we will make our best effort to waive this.
Duties & Taxes
International orders may be subject to import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer and are not included in the product or shipping price unless explicitly stated at checkout.
RHIZAL is not responsible for delays, fees, or charges assessed by customs or local authorities.
If an international order is returned, refused, or otherwise sent back to us, any duties, taxes, brokerage fees, or return shipping charges incurred are non-refundable and may be deducted from the refund.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason.
You must notify us within the 14-day period and return the merchandise within 14 days after notifying us. Customers are responsible for return shipping costs.
You may inspect or try on the merchandise as reasonably necessary to determine its nature, characteristics, and fit. You may be responsible for any diminished value resulting from handling or use beyond what would reasonably be permitted when inspecting the merchandise in a store.
Eligible EU cooling-off returns are not subject to our standard 5% restocking fee. Original standard delivery costs will be refunded where required by applicable law; additional costs for upgraded or expedited shipping are non-refundable.
Refund issuance
Please allow 15 business days from your return delivery for your order to be inspected, confirmed to be in new condition, and for the refund to be applied to your original payment method. A refund confirmation email will be sent once processed. Timing after that depends on your card issuer or bank.
